Effective Date: July 18, 2025
The Tandem Methods™ (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data of individuals who engage with our website, courses, facilitators, and other services.
1. Information We Collect
We may collect the following information:
A. Personal Information
- Full name
- Email address
- Phone number
- Billing and mailing address
- Payment information (processed securely via third-party gateways)
B. Usage Data
- IP address
- Browser type
- Pages visited
- Date and time of visits
- Device type
- Referring website
C. Course and Program Data
- Course progress
- Quiz and assignment submissions
- Facilitator communications
- Attendance logs (live Zoom sessions)
2. How We Use Your Information
We use your information to:
- Deliver and manage The Tandem Methods programs and sessions
- Communicate with participants and facilitators
- Provide customer support and respond to inquiries
- Track participant progress and issue certifications
- Improve our website, courses, and facilitator tools
- Process payments and send receipts
- Send promotional or educational content (opt-in only)
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share information with:
- Trusted third-party service providers for payment processing, video hosting, email communication, and analytics
- Facilitators to manage participant progress and engagement (only relevant data)
- Legal authorities, if required by law or in the protection of our rights and users
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze site usage
- Remember login preferences
- Track course performance
- Improve user experience
You may disable cookies in your browser, but this may affect functionality.
5. Data Security
We implement strict measures to protect your data:
- Encrypted payment processing
- Secure data storage
- Limited access to personal information
- Routine software and server updates
- Confidentiality agreements with team members
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your account and personal data
- Withdraw consent for marketing emails at any time
To exercise these rights, contact us at: support@tandemmethods.com
7. Children’s Privacy
The Tandem Methods is not intended for children under the age of 16. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy as our services evolve. Updates will be posted with the “Effective Date” clearly listed. Continued use of our services indicates your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
📧 Email: support@tandemmethods.com
🌐 Website: www.tandemmethods.com